You shouldn’t force your knowledge workers to keep everything they’ve learned about your organization in their heads or on papers scattered around their desks. Keeping their knowledge confined isn’t just ineffective—it sets a dangerous precedent for generating inaccurate insights about your organization, its processes, its customers, and more. Once misinterpretations are created, they travel from Read the full article…

Most people in an organization have access to far more relevant text documents than they do neatly-organized sets of data. Whether they want to ask questions about customer sentiment or analyze a market’s demand for a potential new product or service, it’s often easier to read pages and pages of text-based research instead of finding Read the full article…

My first job was to manage the website of a local furniture company. There were about 175 individual static HTML pages, and the first thing they needed me to do was update the company’s phone number on all 175 HTML pages. Immediately I thought, “There has to be a better way.” Soon after, I figured Read the full article…