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ONgDB Support Plans
All plans provide 24×7 access to ONgDB documentation, whitepapers, and Slack support. Please contact us if your business requires a support capability not provided in these support plans.
| Standard | Advanced | Premium | |
|---|---|---|---|
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$19,000 Annually*, covers a single use case according to the scope of coverage. Get Started |
$49,000 Annually*, covers a single use case according to the scope of coverage. Get Started |
$99,000 Annually*, covers a single use case according to the scope of coverage. Get Started |
|
| Support Hours** | 8 AM-6 PM EST Mon.-Fri. |
6 AM-10 PM EST Mon.-Fri. |
24 hours per day, 7 days a week |
| Access options |
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| Response Times*** | / | / | / |
| Severity 1 | < 1 hour 8 AM-6 PM |
< 1 hour 6 AM-10 PM |
< 1 hour 24 hours per day, 7 days a week |
| Severity 2 | < 4 hours 8 AM-6 PM |
< 4 hours 6 AM-10 PM |
< 4 hours 24 hours per day, 7 days a week |
| Severity 3-4 | < 24 hours | < 24 hours | < 24 hours |
| Database & Query Tuning |
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| Security & Monitoring |
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| Backup & Restore |
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| Disaster Recovery & Multi Datacenter |
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| Maximum Instances per Use Case | 3 | 6 | Unlimited |
Standard
$19,000
Annually*, covers a single production cluster according to the scope of coverage.
Get Started8 AM-6 PM EST
Mon.-Fri.
- ONgDB documentation, whitepapers, and Slack support
- Web
< 1 hour
8 AM-6 PM
< 4 hours
8 AM-6 PM
< 24 hours
- Community Support
- Community Support
- Community Support
- Community Support
- 3
Advanced
$49,000
Annually*, covers a single production cluster according to the scope of coverage.
Get Started6 AM-10 PM EST
Mon.-Fri.
- ONgDB documentation, whitepapers, and Slack support
- Phone
- Web
< 1 hour
6 AM-10 PM
< 4 hours
6 AM-10 PM
< 24 hours
- Community Support
- Professional Review
- Community Support
- Professional Review
- Community Support
- Professional Review
- Community Support
- Professional Review
- 6
Premium
$99,000
Annually*, covers a single production cluster according to the scope of coverage.
Get Started24 hours per day,
7 days a week
- ONgDB documentation, whitepapers, and Slack support
- Phone
- Web
< 1 hour
24 hours per day,
7 days a week
< 4 hours
24 hours per day,
7 days a week
< 24 hours
- Community Support
- Professional Review
- Community Support
- Professional Review
- Community Support
- Professional Review
- Community Support
- Professional Review
- Unlimited
*Pricing is based on U.S. dollars.
**Excluding U.S. national holidays, in the U.S. Eastern (EST) time zone
***We will make every reasonable effort to respond to your initial request within the timeframes.
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